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CLIENT
British
Airways
PROJECT
self service
check-in
DATE
1995 -
1998 |
ROLE
project manager
interaction design
PRESS
DesignNet |
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The relationship with British Airway’s electronic service team
spanned over four years, covering all aspects of their check-in
service from the detail design of their self-service kiosks, to advice
and recommendations for behind the desk and online check-in.
It began with the development of a multi-function kiosk and
replacement for the existing TimeSaver application. BA needed
assistance in the design and specification of the visual and
behavioural aspects of the on-screen interface for their kiosks.
Working closely with their implementation team, a robust
interaction flow was created, within fixed hardware constraints.
During the programme, the interface for the kiosk went through
many modifications, with changes to functionality, service
and brand.
Self-service kiosks are currently being used at all major airports throughout the United Kingdom and Europe. Today’s kiosks
have had an interface and hardware face-lift but still retain the
flow and many features of the original design. |
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